Your Safety Matters

Please see below a list of measures that has been put in place for the safety and reassurance of our guests and team members.
Please note these guidelines and regulations will be under constant review and updated accordingly.

OUR TEAM:

  • Every member of our team has completed training on the Lodges COVID-19 protocol.
  • All our team members will be temperature checked upon arrival at the Lodge and screened for any COVID-19 symptoms.
  • Team members will be provided with PPE relevant to their area of work and given full training on how to use it correctly.
  • Hand sanitising stations have been added throughout all public and back of house areas.
  • Clear guidelines are displayed in all back of house areas for team member’s information.

Should you develop any symptoms of Covid-19 during your stay we request that you notify the Manager immediately who will assist you further.

FAQs

During these uncertain times, we understand that flexibility is important; all new reservations can now be amended or cancelled up to 48 hours prior to arrival.

For bookings made directly with us-

If you were due to be staying with us during the period of the imposed lockdown stages and your accommodation does not fall under corporate travel, our team will be in contact with you to arrange an alternative stay date of your choice, subject to availability within a 12 month period of the hotel reopening.

To discuss this further, please send and email to stay@banhoeklodge.co.za and get in touch with our General Manager, Ludwig Joubert.

For bookings made through a third-party-

If you were due to be staying with us during the period of the imposed lockdown stages and your accommodation does not fall under corporate travel, we kindly ask you to please contact the provider you booked through, and amend your reservation directly with them.

PRE-ARRIVAL

We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay with us. These include a new persistent cough, high temperature or loss of smell and taste.

If we have your personal email address, you will receive the following documents prior to your arrival at Banhoek Lodge:

  • Welcome Letter
  • Online Registration Card & COVID-19 health questionnaire (government regulation)
  • A request for a copy of your passport

We kindly request that you complete your registration and health questionnaire prior to arrival at the Lodge and return these via email to minimize contact time during the check-in process.

ARRIVAL AT THE HOTEL

We request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include a new persistent cough, high temperature or loss of taste and smell.

Upon on arrival you will be greeted by our friendly reception staff that will scan your temperature with a contactless thermometer and provide you with hand sanitiser before entering the Lodge as well as sanitise your luggage handles.

Necessary hygiene precautions will be taken at Reception to ensure items and surfaces are disinfected.

  • Our reception teams will sanitise their hands and surfaces between each guest.
  • To minimize contact on arrival, we will send you relevant information and documents that require to be completed, prior to your arrival.
  • We will however require to verify your credit card on arrival.
  • We will ensure to sanitise your card before and after handling.
  • All room keys will be sanitised.
  • Pens and credit card machines at Reception will be sanitised after every use.

You will be shown around the property and during this time we will gather more information regarding your personal preferences, including breakfast service, room cleaning schedule etc.
If you have any special requirements, please do not hesitate to contact us prior to arrival and we will make the necessary preparations with everyone’s safety in mind.

HOUSEKEEPING

Our staff will be taking necessary precautions whilst cleaning rooms.

  • Every guest bedroom and bathroom will be cleaned and fully sanitised using hospital grade products and not re-entered prior to your arrival.
  • Our Housekeeping team will be provided with full PPE to use whilst cleaning your room and the PPE will be sanitised between each bedroom. They will also have all windows and doors open during this process to ensure proper ventilation.
  • Your slippers will be individually wrapped in plastic.
  • We will not be entering your room to clean during your stay, should you require any additional linen, toweling or guest amenities please contact reception and we will leave this outside your door.
  • Should you wish for your room to be cleaned during your stay please inform us upon arrival.
  • We will not be able to provide any turndown service during this time.
  • Our Laundry supplier have put in additional steps to ensure that all linen is cleaned and returned sanitized.

PUBLIC AREAS

  • There will be visible signage around the hotel regarding cleaning and safety protocols.
  • When moving around the hotel we request that you please wear your mask and be considerate of the social distancing rule.
  • We have set up hand sanitiser stations throughout ‘high traffic’ areas of the hotel, we politely request that you use these.
  • All leaflets and collateral will be removed from the hotel – should you require any information please do not hesitate to ask Reception who will be more than happy to assist.
  • All staff will be issued with the relevant PPE and will be trained on all updated safety procedures.

Public Areas will regularly be cleaned and disinfected.

  • We will be extensively cleaning all door handles, handrails and other high touch point areas throughout the day.
  • The entire Public Reception area will also be sanitised a few times a day.

Bathrooms will be equipped with the necessary facilities to ensure hygiene.

  • In our public area bathroom facilities, we will be providing paper towels.
  • The bins in our public area bathrooms will be equipped with closed lids and will be emptied on a regular basis.
  • In order to avoid unnecessary use of the public bathroom facilities, we politely request that our in-house guests use their own bathroom where possible.

BREAKFAST

  • Breakfast will be served within social distancing measurements.
  • Our usual breakfast buffet has been replaced with an extended ala carte breakfast menu.
  • The menu will be presented in a frame on each table for hygiene purposes.
  • All our team members will be provided with relevant PPE and safety training and will wear masks and gloves at all times during service.
  • Hand sanitisers will be provided at the entrance to the restaurant area.
  • Our restaurant area will be deep cleaned and sanitised on a daily basis.
  • Should you wish to have breakfast in your room, we kindly request that you inform us upon arrival.

DEPARTURE

You may request a final bill to be emailed to you by reception the night before your departure.

Necessary hygiene precautions will be taken at your Departure.

  • All credit card machines will be sanitised between guests.
  • All room keys will be taken from you and sanitized after use.
  • All pens will be sanitised before and after use.
  • We request that you use the hand sanitisers provided before departure from the hotel.